Case Study
Identified competitive threats due to operations deficiencies, which were quickly fixed

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Work
For Operations

Uncover the gaps and provide the best customer service possible

The level of service you provide your customers and distribution is a direct reflection on your bottom line.  Customers come and go based on the level of service that is provided, and the overall satisfaction level they obtain.    

We can help you determine their likes and dislikes, their attitudes and opinions, their wants and needs and any areas where you might see need for improvement.

Distribution research will identify gaps in customer and distribution support, competitive threats, and new product and feature opportunities.

Here’s a partial listing of the customized solutions we provide:

  • Retention Studies
  • Customer Feedback
  • Distribution Feedback (weighted by production)
  • Web Usage Studies
  • Service Staff Feedback
  • Prioritized Action Steps

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Q Market Research
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Eagan, MN 55122
p: 651-964-1081
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